Refund & Cancellation Policy

Fresh and perishable goods

Most of what we sell is perishable food: vegetables, fruit, meat, fish, eggs and short-life packaged foods. For hygiene and food safety we cannot take these back once you have accepted them, except in the cases below.

Damaged, wrong or missing items

• Please check your order when it is delivered.
• Tell us within 24 hours of delivery if an item is damaged, spoiled, wrong or missing. Send the bill number and, where you can, a photo, by WhatsApp, phone or email (details below).
• Once we confirm the problem, we replace the item or refund its value, as you prefer.

Cancelling an order

• You can cancel an order at any time before it is dispatched. Anything you paid for it is refunded in full.
• Once an order has left for delivery it cannot be cancelled, because the goods are perishable. You can still report damaged, wrong or missing items as above.

How and when refunds are paid

• Approved refunds are paid to the original payment method (the same UPI app, card or bank account) within 5–7 working days. Your bank may take a little longer to show it.
• Cash payments are refunded in cash, by UPI or by bank transfer.
• If you buy from us on credit, we can instead adjust the refund against your account, if you ask us to.

Paid twice, or a payment failed

If you paid the same bill twice, tell us and we refund the extra payment in full to the original method within 5–7 working days. If money left your account but the payment failed, the bank or the payment gateway normally returns it automatically within 5–7 working days; if it does not, send us the bill number and the UPI or bank reference (UTR) and we will follow it up.

Bills from other shops

Independent shops also use the Routzell app to make their own bills. A bill from another shop is that shop's sale: please contact the shop for any refund or cancellation.

Contact

[email protected] · WhatsApp +91 94465 88000 · Contact page